Case Study – Mrs Williams, Surrey

Having had windows from CIN member Team Frames Retail two years ago in a previous house, when Mrs Williams moved to a new bungalow in Surrey last month it was the obvious choice to use them again. “As soon as we bought the bungalow I decided immediately to change the windows,” Mrs Williams told us. “They were really awful – old fashioned, with ugly diamond panes. I knew I wanted exactly what I’d had in my old house, so we approached Team Frames Retail straight away.”

Mrs Williams opted for uPVC windows to replace the old wooden frames and she was delighted with the service from Team Frames Retail. “When we were looking for windows for our old house I remember being impressed when Rob, the owner of Team Frames Retail, came to measure up – he really listened to what we wanted and then offered advice about the products we should consider. When it came to the installation, I recall that I was so surprised how quickly the new ones were in and I couldn’t believe that there was no mess and nothing to redecorate.”

Second time around, Mrs Williams’ experience with family business Team Frames Retail, based in South Godstone, was just as impressive. “I did have some initial concerns because we replaced the carpets before the windows,” explained Mrs Williams. “But the fitters covered the flooring, cleaned up after and took away all the debris – I really needn’t have worried at all.”

Mrs Williams is delighted with the end result. “The windows look great,” she said. “And I know they will be so much easier to keep clean than wood. I can’t recommend Team Frames Retail highly enough – they have great products and offer an excellent personal service.”


CIN Member: Team Frames Retail

Location: South Godstone

Project: Doors & Windows